You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. When searching for drivers and software, you must use the specific product number of your computer. Validity fingerprint reader driver for 32 bit and 64 bit Windows 7, Vista, and XP. You can look up your computer model and download the drivers there. Before using the fingerprint reader, be sure that your fingers are clean.

Uploader: Faukus
Date Added: 4 March 2011
File Size: 53.11 Mb
Operating Systems: Windows NT/2000/XP/2003/2003/7/8/10 MacOS 10/X
Downloads: 28578
Price: Free* [*Free Regsitration Required]

Choose ‘Refresh’ to update the list.

HP Notebook PCs – Troubleshooting a Fingerprint Reader (Windows 7, Vista, XP)

Contact HP for technical support or repair service. The biometric device is the hardware that controls the fingerprint reader.

We were unable to retrieve the list of drivers for your product. Please try again shortly. Asia Pacific and Oceania.

You can follow the question or vote as fingerlrint, but you cannot reply to this thread. Hi You need to go to the HP Support website. After updating the access manager, see the access manager online help for information on setting it up. We were unable to find any 9610p for your product.


Europe, Middle East, Africa. This tool applies to Microsoft Windows PC’s only.

The fingerprint device driver and the access manager for the original configuration of your computer are available on the HP support web site. If the BIOS available on the web site is a later version, download and install it. No software or drivers are available for this product with the selected operating system. Select the desired files and choose ‘Download files’ to start a batch download.

Press F10 to save this setting and restart the computer. How do 6910o do this please? This page requires Javascript.

Ronnie Vernon Replied on April 9, The access manager software is designed to work on specific models and operating systems. You can look up your computer model and download the drivers there. If there is no Biometric entry, then Windows cannot identify the fingerprint reader hardware. The components of the fingerprint-based security system are designed to work on specific computer models and with specific operating systems. Find new device drivers if you changed operating systems The fingerprint device drivers and security software are designed for specific operating hpp.


Select your operating system and version. Once a logon account is registered and you have enrolled a fingerprint in the access manager, you can use your fingerprint to log into those applications and web sites.

HP Compaq p Notebook PC – Driver Downloads | HP® Customer Support

Update the device driver. Select the operating system currently on the computer, scroll down, and then expand BIOS. Open download list Clean the fingerprint reader You should periodically clean the fingerprint reader sensor to remove dirt and oil. Did this solve your problem? This is because the hardware may not be installed on the notebook, or it may be damaged. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, fingerprijt, services, and your experience as our customer.

The driver version is displayed.