The Virtual Agent is currently unavailable. Javascript is disabled in this browser. This thread is locked. Device manager correctly identifies and shows the fingerprint sensor – however, the control panel says no biometric devices detected. Modifications of the settings are at your own risk. How does HP install software and gather data? Using Fingerprint reader before registering If you swipe your finger across the fingerprint reader before it is set up, the Access Manager opens a logon wizard window and prompts you for information.

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Tell us about your experience with our site. Multiple people can be registered to use the fingerprint reader if each person fingerprinr an individual computer logon account. Message 1 of 4.

Solved: HP Probook s: Fingerprint Scanner Not Working – HP Support Community –

Are you able to login to the computer with the alternate login method like entering the password? Please HP provide a solution.

I really need help in sorting out this issue. I had to look for the credentials manager. Details of the problem and steps I took to install drivers: I then proceeded to uninstall HP protect tools and the validity driver for the fingerprint sensor, then made sure these services were running:.


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HP Probook 4540s Fingerprint Sensor not working

All forum topics Previous Topic Next Topic. Set up the fingerprint reader To set up the fingerprint reader to recognize your fingerprint, you must have a logon account on the computer and the account must require a password. This topic has been archived.

A message displays if the scan is not accepted. Thanks for your feedback, it helps us improve the site. You must enter your user name, and the required password.

One of the squares below the hand graphic will change color when the scan is accepted. This thread is locked. After a fresh installation of Windows 7, I went to the HP driver site to download the latest drivers for Probook s: The Virtual Agent is currently unavailable.

HP usually hides their credentials manager, and it’s even harder to find in Windows 8.

HP ProBook 4540s Fingerprint Scanner Board & Cable 54.25008.621 – 8k

Instead of typing a User ID and password, you can move your finger across a sensor to log on or start commonly used applications.

Information and links in this thread may no longer be available or relevant. Thanks for marking this as the answer.

After using the Registration Wizard to register at least 2 fingers, click Finish. Europe, Middle East, Africa.


HP Probook s Fingerprint Sensor not working – Microsoft Community

To set up the fingerprint reader for a different Windows user, log on to Windows as that person and then repeat steps 1 through 450s. Did this solve your problem? Contact HP Consumer Support http: If you have a question create a new topic by clicking here and select the appropriate board.

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After prompting for a PC reboot – which I did – it asked for setup of security etc. By using this site, you accept the Terms of Use and Rules of Participation. Then as suggested in another forum post, I first installed this: After a fresh installation of Windows 7, I went to the HP driver site to download the latest drivers fingerprit Probook s:. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.