Is there another option? Click OK , and then follow the on-screen instructions to complete the uninstall. In the General tab, click the drop-down menu for Startup Type, and then select Disabled. With the tri-color print cartridge and photo print cartridge installed, you have a six-ink system, which provides enhanced quality photos. Push the new print cartridge into the appropriate slot at a slight angle, until it clicks into place. Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options. If you do not want to troubleshoot the installation errors for the full feature software, follow these steps to install the basic software.

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Go to How to Scan Windows for more details. Email list of drivers. See your browser’s documentation for specific instructions. Advanced ink cartridge technology ensures excellent results every time—from business presentations to precious family photos.

HP Customer Support – Software and Driver Downloads

Place the alignment page face down on the left front corner of the glass with the top of the page facing the left side. Aligning the print cartridges After installing or replacing a print cartridge, the HP PSC will automatically print up cartridge alignment page.


Europe, Middle East, Africa. Choose ‘Refresh’ to update the list. Locate the files HPZipm Some ‘Fatal Yp messages are also known as ‘MSI’ errors and usually include a four-digit numbered code, although the exact text of the error message varies.

The Virtual Agent is currently unavailable. Push the cartridge into place. Remove selected files Download files. Select all Deselect all. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Browse to the location you saved the installation software in the previous step usually the Downloads folderand then double-click to extract the file.

After you press the button, the green light flashes, and then becomes solid.

HP PSC and Series – Run the Clean Print Cartridges Utility | HP® Customer Support

Please try again shortly. Storing the print cartridge. This document ;sc the following steps to set up the product:. Error,,or displays These steps can resolve errors so you can install the printer software. Asia Pacific and Oceania.


If you do not want to troubleshoot the installation errors for the full feature software, follow these steps to install the basic software. Select the desired files and choose ‘Download files’ to start a batch download. If you have not already done so, close the error message window, and then cancel the installation.

The Virtual Agent is currently unavailable. Search Windows for servicesand then select Services from the list of results.

Fatal error during installation. Disconnect the USB cable from the printer, if necessary. This tool applies to Microsoft Windows PC’s only. Asia Pacific and Oceania. Align the cartridges After you insert the cartridges, a cartridge alignment page prints. Or, view all available drivers for your product below. Solution and Diagnostic Data Collection. Search Windows for runand then select run from the list of results.